Welcome to Shadow's Service & Support Centre

Shadow always attaches great importance to service. Beside information about the revolutionary pickup technology Nanoflex you will find frequently asked questions (FAQs) and their answers FAQs, and many, many tips and tricks about pickups and preamps.  

About Nanoflex Pickup Technology:

Describes the technology of the Nanoflex pickups colourful. What is behind the term “Nanoflex”? Why do Nanoflex pickups sound much better than common undersaddle pickups - or is it only a Marketing-joke? The answers to all this questions are “about Nanoflex pickup technology” explained on an understandable way.

About NanoMAG Pickup Technology:

The look behind the NanoMAG pickup. What makes this pickup different from any other magnetic pickup on the market and why is it a breakthrough in magnetic pickup technology? The answers to all this questions are "about NanoMAG pickup technology" explained on an understandable way.

Product Registration:

Only Shadow gives up to full 5 year warranty on all of our products. To get more information about this unique service please click “product registration”.

Dictionary / Lexicon:

The dictionary / lexicon is a wordbook in alphabetic order. What is a graphic equalizer? What does a contour control pot? All the answers and definitions to these and many, many more terms you will find in the dictionary / lexicon.

Shadow Contest:

Check out Shdow's new contest page and win free CDs, DVDs and other merchandise from Shadow endorsees, Shadow pickups, and more...

Download-Area:

Beside high resolution pictures you will also find our current product catalog, press releases, advertisements, etc. to download.

FAQs:

The answers to frequently asked questions you will find on the FAQ-link.

If you still have any questions respectively suggestions, you can contact our Service Centre directly by e-mail. By reason of the numerous amount of emails we receive every day, we kindly ask you to be patience the answer may take a few days.